Refund policy

We aim to deliver your order promptly and safely.

Dispatch:

Orders are processed within 3–5 business days after confirmation.

Carriers:

We use registered courier or postal services.

Delivery Address:

Orders are shipped to the address provided by the customer. Please double-check before confirming.

Liability:

Hevert India is not responsible for courier delays or issues after dispatch.

Confirmation:

You will receive a confirmation email with shipping details.

Contact:

For delivery issues, email: info@felkeremedies.com

Cancellation:

• Can be requested immediately after placing the order.
• Not possible once the product is shipped.

Refund Eligibility:

• Damaged/defective items: Must report within 15 days.
• Wrong item received: Notify us within 15 days.
• Perishable products: Not eligible unless quality issue is proven.
• Warranty items: Will be redirected to manufacturer.

Refund Process:

• Once approved, refunds will be processed within 3–5 working days.

Contact:

For cancellation/refund support, email: info@felkeremedies.com